BRIDGE THE GAP BETWEEN YOUR GOAL & SOLUTIONS.
In today’s environment, achieving business results, supporting all the technology resources in-house and taking advantage of new ones might be an insurmountable challenge without the help of appropriate professional services. Managed services provides monitoring and management of IT systems by third-party specialists over the wire. It often spans servers, networks, storage, and security and is underpinned by a detailed service level agreement. In particular, they allow organizations to focus on running their core business activities more effectively, rather than dealing with their IT systems and infrastructure.
At PIXELIXIR, we recognise that every organisation is different and that’s why we offer unique IT managed services to each and every customer. No matter what your requirements we can tailor make a solution to suit your needs. To help us achieve this task we have built a diverse portfolio of managed services deploying our skills and experience to support your current infrastructure and resolve day-to-day issues while putting in place an affordable strategy for growth for organisations of all sizes in Belgium and Luxembourg.
Smartly optimize your IT.
Improving efficiency and delivering business outcomes.
The PIXELIXIR administration team develop your infrastructure, design a secure network and/or manage the roll-out and installation of new systems. We also provide a range of services that will underpin the performance of your business. As your business grows, your system grows, and we will ensure to keep you ahead. PIXELIXIR managed IT services can be delivered during office hours, 7 days per week, 365 days per year. Our commitment to excellence in IT managed services is reflected in our technicians’ high levels of training in core and leading-edge technologies. We have comprehensive experience in and knowledge of complex infrastructure from competitive environments. You’ll get faster problem resolution and greater expertise without the need for expensive internal resources. Even, for a flexible and dynamic answer to short-term capacity dilemmas we can place our support technicians into your business.
Continuous management and optimization of IT environment for availability, performance and compliance. ►
Only focus on your business and what you do best.
With in-depth cross-industry knowledge we facilitate your business to manage and monitor remotely by offering comprehensive solutions like:
All our services enable you achieve operational efficiencies, exceed uptime targets, maintain information security across your network, reduce operation costs and enhance service performance.L. W., Manager of the Service Delivery Team / PIXELIXIR
Uptime Support Services.
Keep your business working with confidence.
If you have any technical questions and problems, we’ll be here to answer your questions. With online technical support just a quick click or a call away, you know that you have the IT Services you need to keep your business growing with confidence.
All of our engineers are certified and properly trained in all the relevant elements of hardware, software and infrastructure support.
Guaranteed Response Times
We guarantee a 1-hour response time for high priority incidents and an 8-hour response time for normal priority calls.
90% of issues can be resolved remotely using the secure remote login tool, TeamViewer or by directly working on you environment.
Third-Party Solutions Support
We partner with world-class suppliers inboxed order to facilitate access and the smooth running of third-party applications.
Proactive IT Support
At PIXELIXIR we believe that prevention is better than cure, therefore we provide our clients with proactive services -in order to offer early warnings of potential system failures and ressource utilisation issues.
Reactive IT Support
We can remotely diagnose IT issues in real time by utilising advanced remote management and takeover tools; but we may also act on-site and dispatch a technician as soon as the problem or task cannot get resolved remotely.
A proved knowledge to help you find your way through the licensing maze.
As business partner, PIXELIXIR are likely to be able to reduce these costs for you. We have a broad wealth of knowledge and experience in Volume Licensing. Whatever the size of your organization, take benefits of our volume licensing expertise which can make licensing your Microsoft, IBM, Barracuda networks … products and services easier and less expensive.
Our licensing advisers can help guide you through the maze of options to find the best license deal appropriate to your needs and budget. More than just a first acquisition, with our licensing team monitoring and tracking your licenses contract details we can help to ensure you renew on time with the most cost effective solution.
Our experience and knowledge of license programme, enables us to find the best deal for our customers and gives us access to the best offers, bundles and packages available from the world-class software providers.S. D., Senior Account Manager / PIXELIXIR
Some PIXELIXIR’s customers.
I believe having PIXELIXIR as an extension of my resources will allow our company to be stable and better prepared for the future.W. K., IT Manager / Legal Industry
The greatest benefit to the team is peace of mind. Knowing that there’s a team of specialists to keep our systems constantly up and running is outstanding.A. H., IT Manager / Bank Industry