BRIDGE THE GAP BETWEEN YOUR GOALS AND SOLUTIONS.

In today’s environment, achieving business results and supporting all the technology resources in-house, whilst taking advantage of new ones, might be an insurmountable challenge without the help of appropriate professional services. Our managed services offering provides monitoring and management of IT systems by third-party specialists over the wire. Able to take care of servers, networks, storage and security, it is underpinned by a detailed service level agreement. In particular, it allows organizations to focus on running their core business activities more effectively, rather than struggling to deal with their IT systems and infrastructure.

At PIXELIXIR, we recognise that every organisation is different and that’s why we offer unique IT managed services to each customer. No matter your requirements, we can create a tailor-made solution to suit your needs. To help us achieve this task, we have built a diverse portfolio of managed services, deploying our skills and experience to support your current infrastructure and resolving day-to-day issues whilst putting in place an affordable strategy for growth. This is suitable for organisations of all sizes in Belgium and Luxembourg.

 

Smartly optimize your IT.


Improving efficiency and delivering business outcomes.

The PIXELIXIR administration team develop your infrastructure, design a secure network and/or manage the roll-out and installation of new systems. We also provide a range of services that will underpin the performance of your business. As your business grows, your system will grow with you, ensuring that you are always ahead. PIXELIXIR managed IT services can be delivered during office hours, 7 days per week, 365 days per year. Our commitment to excellence in IT managed services is reflected in our technicians’ high levels of training in core and leading-edge technologies. We have comprehensive experience in and knowledge of complex infrastructure from competitive environments. You’ll get faster problem resolution and greater expertise without the need for expensive internal resources. If you are seeking a flexible and dynamic answer to short-term capacity dilemmas we can even place our support technicians within your business.

Infrastructure Management

Continuous management and optimization of IT environment for availability, performance and compliance.   ►

Support & Helpdesk

Business continuity through pro-active, flexible and secure services.   ►

Licenses Management

Proactive approach in order to help you optimize, customize and simplify your licenses.   ►


Infrastructure Management.


Only focus on your business and what you do best.

Our services are engineered to improve your existing infrastructure and help to align your business objectives with IT strategies. Extensive industry expertise and best practices in Infrastructure management make your business stronger and enhance your business processes. The Infrastructure management service delivered by PIXELIXIR provides a deep insight into your current IT infrastructure and helps you to better align with your IT business. Our goal is to increase your business value by using technology and implementing affordable and comprehensive solutions. Our team of experts will constantly monitor your infrastructure proactively and identify faults before they impact upon your business. Building future-ready infrastructure needs is our vision and we have very strong domain capabilities. Our service guarantees remote manageability, high reliability, round-the-clock availability and optimum scalability. 

With in-depth cross-industry knowledge we facilitate your business to manage and monitor remotely by offering comprehensive solutions such as: 

Infrastructure deployment

Server Administration

Network Monitoring

System Migration

Information Security

All of our services enable you achieve operational efficiencies, exceed uptime targets, maintain information security across your network, reduce operation costs and enhance service performance.L. W., Manager of the Service Delivery Team / PIXELIXIR

Uptime Support Services.


Keep your business working with confidence.

With two decades of experience with business IT support, PIXELIXIR offer the highest level of technical helpdesk available. From detecting technical issues to lost server connectivity and missed backups, PIXELIXIR can help. Our service desk provides dedicated points of contact for level one to level four incident management resolutions across the range of infrastructure and systems managed by PIXELIXIR. We ensure that you have the support you need available to you by e-mail and phone, utilizing our helpdesk tickets application for all the IT questions you may have. Plus, thanks to effective remote support, our team of IT administrators is often able to review and fix your problems over your network connection.

If you have any technical questions and problems, we’ll be here to resolve them. With online technical support just a quick click or a call away, you know that you have the IT Services you need to keep your business growing with confidence.

Certified Engineers

All of our engineers are certified and properly trained in all the relevant elements of hardware, software and infrastructure support.

Guaranteed Response Times

We guarantee a 1-hour response time for high priority incidents and an 8-hour response time for normal priority calls.

Remote Support

90% of issues can be resolved remotely using the secure remote login tool, TeamViewer or by directly working within your environment.

Third-Party Solutions Support

We partner with world-class suppliers inboxed order to facilitate access and the smooth running of third-party applications.

  • Proactive IT Support

    At PIXELIXIR we believe that prevention is better than cure, therefore we provide our clients with proactive services; these offer early warnings of potential system failures and resource utilisation issues.

  • Reactive IT Support

    We can remotely diagnose IT issues in real time by utilising advanced remote management and takeover tools. Alternatively, we may also act on-site and dispatch a technician immediately if the problem or task cannot get resolved remotely.

Remote Support for MAC

Teamviewer for MacOS

Helpdesk Contact*

helpdesk@pixelixir.com / +32 (0)10/23.17.83 / help.pixelixir.com
Monday – Friday / 8:30 – 17:30
*Only if you’ve signed a SLA contract.

Remote Support for PC/WINDOWS

Teamviewer for Windows

Licenses Management.


Proven knowledge to help you find your way through the licensing maze.

Software licensing can be a complex business. Failing to understand and respond to it can prove to be very costly to your organisation. Even if you do receive a license renewals quote from a major software provider (IBM, Microsoft, etc.) and respond directly to this provider in order to renew, you will be buying at the full price. Choosing the right licensing program to meet your needs can be confusing. Let PIXELIXIR make it easy for you. 
As business partner, PIXELIXIR are likely to be able to reduce these costs for you. We have a broad wealth of knowledge and experience in Volume Licensing. Whatever the size of your organization, take advantage of the benefits of our volume licensing expertise which can make licensing your Microsoft, IBM, Barracuda networks, products and services easier and less expensive.

Our licensing advisers can help guide you through the maze of options to find the best license deal appropriate to your needs and budget. More than just a first acquisition, with our licensing team monitoring and tracking your licenses contract details we can help to ensure you renew on time with the most cost effective solution. 

Our experience and knowledge of license programmes, enables us to find the best deal for our customers and gives us access to the best offers, bundles and packages available from the world-class software providers.S. D., Senior Account Manager / PIXELIXIR

See what PIXELIXIR’s customers have to say:


I consider PIXELIXIR as an extension of my resources that allows our company to be stable and better prepared for the future.B. C., ICT Manager / SHANKS Belgium
The greatest benefit to the team is peace of mind; knowing that there’s a team of specialists on hand to keep our systems constantly up and running is outstanding.A. H., IT Manager / Bank Industry

Managed Services News.


Want your business become more effective ?

Let us explain how we can help you to concretely achieve more.

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