Transtec can focus exclusively on its core business thanks to PIXELIXIR outsourcing
As a consultancy company, Transtec provide satisfactory services to institutional and governmental organizations. Decisions and studies carried out over have heavy consequences for people who these missions are targeted to. It is thus important to be able to manage the profiles in the databases in an accurate way all the times. IT performance play an important role in that.
About Transtec
Transtec is a Belgian based company, specialized in consulting activities for mainly governmental and supra governmental institutions (EU, World Bank,...). It assists its customers in faisability studies, identification and project preparation, technical assistance, human resources development & trainings and different technical audits & procedures.
The Transtec's challenge
Transtec was looking for a total outsourcing solution for its IT infrastructure, because it wanted to focus exclusively on its core business. The company was looking for a "no-fuss no-stress" solution, comprising of all its needs, be it problem management, infrastructure renewal or IT enlargement.
The proven approach of PIXELIXIR
Regarding Transtec's expectations, PIXELIXIR proposed a cost effective solution which confer tranquility of a loyal long term partner based on a double basis and 3 level support: a full per month price for all the day to day needs it may encounter for its IT infrastructure and a competitive price for ad-hoc new infrastructure implementations.
The administration team stands in for day to day quality support on first and second level. It includes amongst other things: creation and deletion of users, debugging of error messages, troubleshooting firewall issues, troubleshooting printing issues, support for peripheral software,... At least, each month one person physically moves itself to the company to settle tasks and to perform a full check up of infrastructure to keep everything running smoothly and to tackle recurring issues on a permanent base.
Other projects are handled too, but not included in the standard maintenance contract. This type of support falls under the third level support. Projects like version modification, driver upgrades, installing of new appliances and applications are categorized under this level. These services get billed on a “on demand” basis through a monthly bill. Of course, Transtec is informed about budget costs each time before such a project is undertaken, so it can measure at all times the costs of our IT deployment inside its company.
Major Transtec's' benefits
- PIXELIXIR has built on the Transtec's hard-and software current implementation (Citrix servers, Lotus Notes environment, VM-Ware environment,...).
- Transtec benefits now from a reliable, scalable and cost-effective solution, that perfectly fits to its needs.
- A consistent service to cover current issues is provided, as well as an “On demand” delivery of infrastructure enhancements, to respond future needs.
- We offers a continuity of service, from 9.00 till 18.00.
- We have built a long term relationship with Transtec and we are committed to always provide it with the best service possible.
