The future of business process management lies in Robotic Process Automation. It is not about industrial automation ! Robotic Process Automation is the technology that allows anyone today to configure a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. It helps automate the highly repetitive tasks that many employees perform, often at the expense of creative problem-solving and customer-centric work.
More and more organizations are turning to robotic process automation (RPA) to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work. Free your employees to focus on higher-value work by automating repetitive human tasks.
RPA is also a stopgap en route to intelligent automation (IA) via machine learning (ML) and artificial intelligence (AI) tools, which can be trained to make judgments about future outputs.
In fact, RPA bots can easily integrate with your broader automation initiatives — such as process and decision automation, or data capture initiatives — to expand the value of your automation program.
IBM Robotic Process Automation with Automation Anywhere can help you improve the efficiency of your processes and the competitiveness of your customer experiences.
How does this technology work?
Imagine a digital robot which is able to connect to systems and use the graphical user interface, exactly as a human operator would – but at lightning speed, with no errors, and which does not need any breaks. That is the general idea of how RPA works.
RPA scenarios range from something as simple as generating an automatic response to an email to deploying thousands of bots, each programmed to automate jobs in an ERP system, for instance. The application scenarios of RPA are very varied. Some companies use it to offer better quality customer service by automating processes such as checking information, managing claims, or even automated emails responses. Others use it to automate accounting tasks, optimize their billing process, or to generate automated evidence of conformity.
What processes are relevant to RPA?
Essentially, any high-volume, business-rules-driven, repeatable process qualifies for automation.
The true power of automation is in connecting your task automation with other processes, workflows and business rules within your organization.With IBM Robotic Process Automation with Automation Anywhere, you can address your immediate task automation needs and use the additional automation capabilities to make your RPA bots smarter, more agile and better able to help you achieve your business objectives.
By 2021, Forrester estimates there will be more than 4 million robots doing office and administrative work as well as sales and related tasks. If adoption continues at this pace, how soon do you think RPA will achieve near-universal adoption? Time to act is now.
What are the product benefits?
Robotic Process Automation delivers direct profitability while improving accuracy across your organization. Enabling RPA to handle processes will not only transform and streamline your enterprise’s workflow. It will allow for superior scalability and flexibility within the organization,, coupled with fast, tailored response to specific needs.
RPA software robots are programmed to follow rules. They never get tired and never make mistakes. They are compliant and consistent.Eliminate the risk of human mistakes with digitized processes.
Once instructed, RPA robots execute reliably, reducing risk. Everything they do is monitored. You have the full control to operate in accordance with existing regulations and standards.
Automating processes enables companies to enhance customer satisfaction through better data quality, shorter turnaround times, etc. RPA, therefore, can become a real lever to optimise your customer relationship strategy.
Fast cost savings
It is estimated RPA systems can yield an ROI of between 30 and 200 percent in the first 12 months alone.
Reduce costs and decrease the time necessary to complete tasks.
Increased speed and productivity
Employees are the first to appreciate the benefits of RPA as it removes non-gratifying tasks and alleviates negative stress for workers.
BPM & RPA, What’s the difference?
There is still a lot of confusion around the differences, similarities and complementarities between BPM and RPA technologies.
Business Process Management (BPM)
BPM supports the full cycle of process and decision: design, implementation, execution, monitoring, and optimization. Create enterprise-grade applications that connect user interfaces and business processes for better user experiences.
BPM being responsible for process orchestration, customer interactions, exception management and complex decision-making by humans.
Robotic Process Automation (RPA)
RPA automates repetitive rules-based tasks – typically performed by people – via the user interface, to manipulate data and applications just as a human would. A system that replicates the actions that a user takes through the user interface of a computer system.
RPA being in charge of repetitive sequences of tasks that can be fully delegated to a virtual “digital workforce” of software robots.
Enterprises can use BPM and RPA combined to manage end-to-end process automation in their digital transformation initiatives.In the following diagram there is a high level summary describing how RPA and BPM can complement each other and how they can be used combined.